Protrust Firesense Extreme 4.0kg Automatic Fire System

Shipping Continents: Europe, South America, North America, Asia, Oceania

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Shipping Countries: Qatar, Saudi Arabia, Pakistan, United Arab Emirates, Bahrain, Israel

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Ready to ship in 1 business day

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Shipping Policy

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TITLE AND DELIVERY
Ownership or Title to the product shall not pass to the buyer until the company has received payment in full. In the event that sums owing in respect of other items ordered remain due, apportionment by this company shall take place without prejudice to the right to retain title or ownership in respect of all goods ordered.

Delivery times will be quoted at time of order and all times given for despatch or delivery are approximate and time shall not be of the essence. The buyer agrees to give 20 days in any written notice making time of the essence, such notice to commence subsequent to the last time for delivery quoted by the Company. The Buyer further agrees to accept full liability in respect of delayed or late delivery or dispatch prior to the expiry of any such notice. In respect of special order goods, the buyer acknowledges that further delays may occur and allows the company 30 days in any written notice, such notice to commence subsequent to the last time for delivery quoted by the Company. In any event, delivery times are approximate and variable. When delivery is effected to the purchaser directly or to an independent delivery contractor as agent for the purchaser, risk shall pass to the buyer immediately.

The Buyer is required to notify the company, in writing, of any shortage, non-delivery or other discrepancy immediately, or at the latest within seven days of such shortage, non-delivery or failure, thereafter the buyer shall be liable for any such discrepancy. Where delivery is effected to the buyers own independent delivery contractor, loss or damage in transit claims should be made directly to the carrier. The company will assist purchasers in making their claim. Buyers should retain all packaging in the event of a claim or return within the terms of this agreement.

Delivery and packing prices indicated within the Companies Brochures and Internet Site are subject to change and will be confirmed at the time of order. Buyers outside the United Kingdom and Europe shall be quoted approximate prices for delivery and packing prior to order confirmation. If required the Company shall quote for delivery and packing in such instances and confirmation of acceptance shall be required from the Buyer prior to acceptance of order.

DELIVERY POLICY
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. Most goods are manufactured on site, and will typically take a few days to build and despatch. Larger and more complex goods may take longer. In this case, or if there is a unforeseeable delay, we may inform you of the delay and the reason for the delay as soon as is practical. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
In the event of a shipment being arrange for FOB (Free On Board) all shipments will be classed as FOB Origin. The Buyer will be responsible for the cost and liability of the freight during transportation once the goods are aboard the transport, such as ocean freight, insurance charges, port dues & duties, unloading and handling charges, levies and fees.
The Buyer is responsible for any shipments transported as Ex Works including but not limited to loading of goods onto trailers or containers, transferring them onto a ship or plane and meeting customs regulations and freight costs. It is the Companies responsibility to inform the Buyer when the goods are ready and safely packaged for collection and provide any necessary paperwork at the Buyers cost.

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Refund Policy

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RETURNS POLICY
· Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 28 days of receipt. Subject to the following conditions:

· Items are returned carriage paid.

· Items are received in a resalable condition.

· Items should be returned unused in their original condition in order to secure a refund.

· Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).

· Items returned after 28 days from receipt may be subject to a restocking charge of not less than 15%. This does not affect your statutory rights.

· We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.

· All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you.

· We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

· You must obtain a Returns Authorisation Number before returning any goods. Please contact our Customer Service Department for this.

· Protrust are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.